Fairway continues with its unwavering dedication and commitment to support our customers and the communities we serve. We will be happy to send a copy of your transfer information.Īs we all navigate through the challenges of COVID-19 together, Fairway’s thoughts are for the health and well-being of all the individuals and families impacted by this unprecedented and difficult situation.
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If you do not receive this information, please feel free to email us at or call our Concierge Department at 1-80, Monday – Friday from 8:30am to 5:00pm Central Time. The notice is sent prior to the servicing transfer date for your mortgage loan. The Notice of Servicing Transfer letter relating to your new Servicer is mailed to you in a Fairway green envelope. Offer details regarding your new mortgage servicer.Provide information on your first payment due.Verify your contact information, including mailing address, email address, and phone numbers.During the Welcome Call, one of our Concierge team members will discuss the following information with you: Every team member is guided by our Core Values which define how we work, how we interact with each other, and guide us in determining how we best serve our customers, team members and local communities.Īround the 20th business day after your loan funds, Fairway’s Concierge team will attempt to make a Welcome Call to you. We strongly believe the way we do things is just as important as what we do. Please view the video below for more information about your Notice of Servicing Transfer: We will be happy to send a copy of your transfer notice. It only changes who is performing servicing activities to support your mortgage loan.
Please know that a transfer of servicing does not change any terms of your mortgage loan. When that occurs, you will receive a Notice of Servicing Transfer from your current servicer prior to the transfer of your servicing as well as a similar notice from your new servicer after the transfer or the notices may be combined into a single notice of servicing transfer sent prior to the servicing transfer date. Collectively, these are mortgage-servicing activities performed by your mortgage servicer.įrom time to time, mortgage loans transfer from one mortgage servicer to another. Other activities may include the payment of taxes and insurance premiums from customer escrow accounts, customer service support, performing payment adjustments on adjustable rate mortgage loans, providing assistance with payment options during difficult times and many other activities. Many activities must occur during the life of a mortgage loan such as the application of monthly mortgage payments received from customers. Transfers of servicing are common with mortgage loans.
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